Frequent Questions & Answers

1. What material is your jewelry made of?

Our jewelries are made from premium stainless steel and coated with 18k gold using Physical Vapor Deposition (PVD).

This modern, eco-friendly coating method is up to ten times thicker than traditional gold plating.

2. Is your jewelry 100% waterproof?

Yes — our jewelry is 100% waterproof!

Thanks to our advanced plating process, every piece is crafted to withstand water, sweat, and everyday wear. We use high-quality stainless steel, then coat it with 18k gold using a modern technique called PVD (Physical Vapor Deposition). This method creates a finish that’s up to 10x thicker than traditional gold plating — making it highly durable, tarnish-resistant, and built for anything life throws your way. Go ahead and swim, shower, or dance in the rain — your jewelry’s shine is here to stay.

3. Is your jewelry hypoallergenic?

All our jewelries are made with 316L stainless steel. This premium jewelry is considered safe to use for those with sensitive skin and allergies.

4. Will I be charged customs duties and taxes?

Nope — you'll never be charged any additional customs duties or taxes. The price you see at checkout is the final price. No surprises, no hidden fees. We’ve got you covered!

5. What does the Lifetime Color Warranty cover?

We craft every piece of jewelry to hold not just beauty, but memories. That’s why we offer our Lifetime Color Warranty — so your special moments shine for years to come.

If you notice any fading or discoloration in the gold or silver finish, you’re covered. Simply reach out to us, and once your claim is approved, we’ll offer you a replacement or store credit.
Gifted items are eligible for store credit only, based on the final discounted price at checkout.

Please remember to keep your damaged item, as it may be needed for future claims. Only items purchased directly from radiantmemories.store are eligible for coverage. Free gifts and mystery products are not included under this warranty. Radiant Memories reserves the right to decline claims that fall outside our warranty terms.

✅ What’s Covered:

  • Significant fading or discoloration of gold or silver plating

🚫 Not Covered:

  • Lost or misplaced items

  • Pearl discoloration

  • Regular wear and tear (minor scratches, fading from extended use)

  • Damage from misuse or poor storage

  • Free gifts or mystery items

📩 To File a Warranty Claim:

Email us at support@radiantmemories.store with the following:

  • Your order number

  • Your current shipping address

  • Which item is affected

  • A short description of the issue

  • Clear photos showing the damage

We’ll take care of you as quickly as possible — because memories should last forever.

6. How long will it take to receive my order?

Delivery Times by Country

  • United Kingdom: 5-8 business days
  • Ireland: 5-8 business days
  • USA: 5-9 business days
  • Canada: 5-10 business days
  • Australia: 5-10 business days
  • New Zealand: 5-10 business days
  • Germany: 5-10 business days
  • Other EU Countries: 5-10 business days

Process time takes an extra day.

Note that delivery times are estimates and may vary depending on your location or circumstances beyond our control, such as weather or carrier delays. Also, living in a remote location with limited carrier services can delay your order by 1-2 weeks.

    7. Do you ship internationally?
    We currently ship to Canada, Australia, United Kingdom, New Zealand and most EU countries. Please allow extra time for customs clearance. 

    8. Can I track my order?
    Yes, once your order has been shipped, you will receive an email with your tracking number. You can use this number to track the progress of your package via the shipping carrier’s website.

    9. What is your return/exchange policy?
    We have a 30-day return policy, which means you have 30 days after receiving your item to request a return. 

    To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase. Please see our return policy page for more info.

    10. How do I care for my jewelry?
    To keep your necklace looking its best, we recommend the following care tips:

    • Store in a cool, dry place
    • Avoid direct contact with water, perfumes, and chemicals
    • Clean with a soft cloth after wearing

    11. What payment methods do you accept?
    We accept a variety of payment methods, including:

    • Credit/Debit Cards (Visa, Mastercard, etc.)
    • PayPal
    • Apple Pay, AMEX, etc.

    Please check the icons on the bottom of the page for all payment methods we accept.

     

     

    Contact our customer service email at customercare@radiantmemories.store if you have any other questions.